"Sales Terms & Conditions"

Internet Merchant Requirements (IMR)Returns & Refunds PolicyTerms & Conditions

Internet Merchant Requirements (IMR)

HNS Emporium Pty Ltd - Internet Merchant Requirements

This section contains essential information as required by payment processors and financial regulations.

1. Merchant Details

  • Registered Name: HNS Emporium Pty Ltd
  • Trading Name: HNS Emporium
  • Registration Number: 2020/602206/07
  • Physical Address: Shop No 4,5,6, 160 China Multiplex, Crown Mines, Johannesburg, 2025
  • Website: www.hnsemporium.co.za
  • Customer Service Email: info@hnsemporium.co.za
  • Customer Service Phone: +27 79 167 6414

2. Description of Goods/Services

HNS Emporium Pty Ltd specializes in interior decoration, offering an online store for customized blinds, curtains, upholstery, and ready-made home furnishing products.

3. Payment Methods Accepted

Payment may be made via:

  • Visa
  • MasterCard
  • Diners Club
  • American Express
  • Bank Transfer (EFT) into the HNS Emporium Pty Ltd business bank account (details provided on request).

4. Card Acquiring and Security

  • Card transactions are acquired for HNS Emporium Pty Ltd via Yoco (https://www.yoco.com/za/), our approved payment gateway.
  • Yoco uses the strictest form of encryption to ensure secure transactions.
  • No credit card details are stored on this website. All sensitive payment information is entered directly on Yoco's secure payment page.

5. Customer Details

  • Customer details (e.g., name, address, contact information) are stored by HNS Emporium Pty Ltd for order processing and delivery.
  • These details are stored separately from card details, which are managed exclusively by Yoco.

6. Merchant Outlet Country and Transaction Currency

  • The merchant outlet country is South Africa.
  • All transactions are processed in South African Rand (ZAR).

7. Export Restrictions

The products and services offered on this website are available for purchase and delivery within the Republic of South Africa only.

8. Country of Domicile

This website is governed by the laws of South Africa. HNS Emporium Pty Ltd is domiciled in South Africa.

9. Responsibility

HNS Emporium Pty Ltd takes full responsibility for all aspects of the transaction, including the sale of goods and services, customer service and support, dispute resolution, and delivery of goods, in accordance with South African regulatory frameworks.

Returns & Refunds Policy

HNS Emporium - Returns & Refunds Policy

Last Updated: 24 October 2023

1. No Refunds on Custom Orders & Customer Responsibility

All sales for custom-made goods (blinds, curtains, upholstery) are final and strictly non-refundable. These items are manufactured to your unique specifications, choices, and measurements and cannot be resold to another customer.

The customer is solely and entirely responsible for providing accurate measurements, fabric choices, and all design specifications. HNS Emporium will not be held liable for and will not offer refunds, remakes, or credits for products that do not fit or meet the customer's expectations due to incorrect information provided by the customer.

2. Warranty Claims (Manufacturer Defects)

This no-refund policy does not affect your statutory warranty rights against defects. If a custom-made item has a verified manufacturing defect or a fault in workmanship that is not a result of incorrect customer information, we will, at our sole discretion, facilitate a repair or replacement of the item in accordance with the manufacturer's warranty. Please contact us at info@hnsemporium.co.za to initiate a warranty claim.

3. Returns for Standard Stock Items (Non-Custom)

For a small selection of off-the-shelf accessories or ready-made items:

  • You may return unused and unopened standard items in their original, saleable condition and packaging within 14 (fourteen) days of delivery for any reason.
  • A 10% (ten percent) restocking fee will apply to cover administrative and handling costs.
  • The customer is responsible for the full cost and risk of returning the item to us using a trackable method.
  • Upon receipt and inspection of the returned item, we will issue a store credit for the value of the item, minus the restocking fee. A refund to the original payment method may be considered by exception only.

4. Consumer Rights

This policy is designed to be fair and operates in addition to your statutory rights under the South African Consumer Protection Act (CPA), No. 68 of 2008.

Terms & Conditions

HNS Emporium - Standard Terms & Conditions of Sale

Last Updated: 24 October 2023

1. Governing Law and Domicilium

This website is governed by and construed in accordance with the laws of the Republic of South Africa. HNS Emporium Pty Ltd chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents, at Shop No 4,5,6, 160 China Multiplex, Crown Mines, Johannesburg, 2025.

2. Variation

HNS Emporium Pty Ltd reserves the right, in its sole and absolute discretion, to amend, change, or update these Terms and Conditions, the IMR, or the Returns Policy at any time and without prior notice. The version posted on the website at the time of your order shall govern the transaction.

3. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy, which explains how we collect, use, and protect your personal information, is available on our website and is incorporated into these Terms by reference.

4. Payment Security

For your security, our website does not capture or store any payment information. All card transactions are processed securely through our PCI-DSS compliant payment gateway provider, Yoco. By using this website, you agree that we are not responsible for the security of your payment details during the transaction process, as this is handled entirely by Yoco.

5. Order Acceptance and Custom Products

  • Placing an item in your cart or completing the checkout process constitutes an offer to purchase.
  • We reserve the right to accept or decline your order for any reason.
  • By placing an order for a custom-made product, you explicitly acknowledge, agree, and understand that the sale is final and non-refundable, and that you bear full responsibility for the accuracy of all measurements and design choices provided.

6. Delivery Policy

  • Orders for ready-made items will be processed for dispatch within 24 hours or by the next business day.
  • For customized products, a production timeline will be provided and confirmed after order acceptance. All delivery timeframes are estimates only.
  • Delivery will be confirmed to the client via a tracking number from our chosen courier partner.

7. Limitation of Liability

Save for the responsibilities outlined in the "Responsibility" section of our IMR, HNS Emporium Pty Ltd, its directors, and employees shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the products or services offered on this site.

8. Entire Agreement

These Terms & Conditions, together with the Internet Merchant Requirements (IMR) and the Returns & Refunds Policy, constitute the entire and sole agreement between you and HNS Emporium Pty Ltd regarding the use of this website and the purchase of any goods or services.